Privacy Policy

Living Water Outreach Services Effective Date: April 1, 2026 Last Updated: April 1, 2026

 

1. Overview

Living Water Outreach Services ("LWOS," "we," "our," or "us") is a 501(c)(3) nonprofit organization based in Alameda, California. We are committed to protecting the privacy of every visitor, donor, volunteer, and program participant who interacts with our website at www.livingwateroutreachservices.org (the "Site").

This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights as a user. By accessing the Site, you agree to the terms outlined below.

 

2. Information We Collect

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A. Information You Provide Directly

• Contact Form Submissions — Name, email address, phone number, and message content when you reach out via our Contact page.

• Newsletter Sign-Up — Email address collected when you subscribe to our monthly updates.

• Donation Processing — Name, email address, billing address, and payment information when you make a donation through our Donate page. Note: Payment card data is processed directly by our third-party payment processor. LWOS does not store or have access to full card numbers.

• Volunteer & Partnership Inquiries — Any personal information you voluntarily submit when expressing interest in volunteering or partnering.

 

B. Information Collected Automatically

When you visit the Site, standard technical data may be collected automatically, including:

• IP address and general geographic location

• Browser type and operating system

• Pages visited, time spent on pages, and referral sources

• Device type (desktop, mobile, tablet)

This data is collected through Wix (our website platform) and standard web analytics tools. It is used in aggregate form to improve site performance and user experience.

 

C. Cookies & Tracking Technologies

The Site uses cookies — small data files stored on your device — to maintain site functionality and analyze traffic. You may disable cookies in your browser settings, though some features may not function correctly as a result.

 

3. How We Use Your Information

We use the data we collect for the following operational purposes:

• Processing donations and issuing tax-deductible receipts

• Responding to inquiries submitted through the Contact page

• Sending monthly updates and newsletters to subscribers (only with your explicit consent)

• Improving site performance and user experience through anonymized analytics

• Complying with legal obligations as a registered nonprofit under California and federal law

We do not sell, rent, or trade your personal information to any third party.

 

4. Children's Privacy (COPPA Compliance)

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Living Water Outreach Services serves youth ages 13–24 through our programs. However, our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

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If you are a parent or guardian and believe your child under 13 has submitted personal information to this Site, contact us immediately at LWOSnonprofit@gmail.com and we will delete that data from our records.

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For youth participants enrolled in LWOS programs, any personally identifiable information collected during the program intake process is handled under separate, program-specific consent agreements signed by participants and/or their guardians.

 

5. Third-Party Services

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LWOS uses the following third-party platforms to operate the Site and process data. Each operates under its own privacy policy:

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ServicePurpose

WixWebsite hosting and CMS

Payment Processor (via Wix)Secure donation processing

Google Analytics / Wix AnalyticsSite traffic analysis

Facebook / Instagram / TikTokSocial media presence (external platforms)

Gmail (LWOSnonprofit@gmail.com)Email communications

Clicking links to external social media platforms (Facebook, Instagram, TikTok) will take you outside our Site. We are not responsible for the privacy practices of those platforms.

6. Data Retention

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We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Donor records are retained for a minimum of 7 years to comply with IRS nonprofit recordkeeping requirements.

 

7. California Privacy Rights (CCPA)

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As a California-based organization, we acknowledge the rights of California residents under the California Consumer Privacy Act (CCPA). You have the right to:

• Know what personal information we have collected about you

• Request deletion of your personal information, subject to certain exceptions

• Opt out of any sale of your personal information (Note: LWOS does not sell personal data)

• Non-discrimination for exercising your privacy rights

 

To submit a request, contact us at LWOSnonprofit@gmail.com or call 510-938-0144.

 

8. Email Communications & Opt-Out

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If you subscribed to our newsletter, you may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email. You may also contact us directly to be removed from our mailing list.

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Transactional emails — such as donation receipts — are not subject to opt-out as they are required for legal and accounting purposes.

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9. Data Security

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We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. Our Site is hosted on the Wix platform, which maintains industry-standard SSL encryption.

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No method of data transmission over the internet is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

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10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, the "Last Updated" date at the top of this page will reflect the change. Continued use of the Site after any update constitutes your acceptance of the revised policy.

 

11. Contact Us

For any questions, concerns, or data requests related to this Privacy Policy, reach out directly:

Living Water Outreach Services 📧 LWOSnonprofit@gmail.com 📞 510-938-0144 🌐 www.livingwateroutreachservices.org